This general conditions of sale regulate all relations between: JESUS CANTISANO TERUEL with ID 75112662K and her Internet customers (“the customer”).
Customer Service Email: info@nacimientoliva.com
Before any transaction, the customer acknowledges knowing and declares to accept these conditions from the moment you click on the “I accept” button.
The client acknowledges knowing, at the time of the realization of the order, the particular conditions of sale indicated on the screen (name, price, weight, quantity, color, details of the products, cost of services, etc.) and expressly declares to accept them without reservation. The placing of the order and its confirmation by the customer materialize the full and complete acceptance of the particular conditions of sale, only applicable to the order.
The customer places the order by clicking on the “carts” tab. The order is added to a total that collects all the items confirmed by the customer by clicking on the button “I accept the general conditions of sale and make the payment” in the menu bar. The systems of automatic registration of JESUS CANTISANO TERUEL serve as proof of the nature, content and date of the order.
JESUS CANTISANO TERUEL confirms the acceptance of your order to the customer through the means he or she (client) chooses: email, fax or postal mail. The sale will not end until the company JESUS CANTISANO TERUEL confirms the order.
JESUS CANTISANO TERUEL reserves the right not to confirm an order for a specific reason such as the supply of products, a problem relating to the order received, an abnormal order or a foreseeable problem concerning delivery. JESUS CANTISANO TERUEL will inform the customer.
No new orders may be placed until the customer has made the payment of the overdue amounts in respect of previous orders. Likewise, ownership of the goods will not be fully transferred until the company JESUS CANTISANO TERUEL receives such sums from the client.
The rate referring to orders placed with destination to the Iberian Peninsula (Spain) is variable according to the weight and dimensions of the same. We have free shipping from 90 € for this type of shipment.
For orders with shipping to Member Countries of the European Union, the shipping costs are variable, depending on volume, weight, transport rates and destination. You can directly place your order with destination to member countries of the European Union, automatically including the shipping fee when processing your order.
Once the order is placed, it will go through a series of states that will be:
First of all, the order will be CONFIRMED and once THE PAYMENT has been ACCEPTED, it will be processed. The PREPARATION of the order will be made within the first 24 hours from the acceptance of the payment. When the order is ready to be shipped, it will be picked up at our facilities by the transport
From that moment, the transport agency will assign a tracking number to the order, and the customer can locate his order by consulting through: info@nacimientoliva.com
Finally, the transport agency delivers the order to the address mentioned in the processing of the order. The complete process, from the confirmation of the payment of an order, until the client receives it, lasts from 24 to 72 hours approximately in peninsular territory (Spain). The variability will depend on the time and day in which the payment of the order is confirmed. In the case of shipments destined for member countries of the European Union, the delivery time varies depending on the destination.
It may be the case that certain items are not in stock at the time of order preparation, due to a lack of time for synchronization in their update in the online store. If this happens, the client will be notified immediately and an attempt will be made to provide service in the shortest possible time, within a maximum period of 10 working days. If it is not possible to supply the order, the amount will be paid. For orders that require an urgent or special shipment on a designated day, the client must CONTACT us and we will try to solve the required service.
JESUS CANTISANO TERUEL reserves the option of not accepting the order in the event that:
In any of the aforementioned cases, the cause will be communicated to the client and an attempt will be made to find a solution in this regard.
Specified delivery times may be altered for a variety of reasons. JESUS CANTISANO TERUEL is not responsible if the delay in delivery is due to:
In the event that the delivery cannot be made because the address of the recipient is incomplete or incorrect, the customer must take responsibility for the expenses caused by the recanalization of the order, which will be charged by the transport agency. For National shipments (Spain): If after 2 attempts the transport agency cannot deliver the order because it has not been served and after a period of 14 days in one of the delegations (transport agency) closest to you home, the order will be returned to our facilities, where the customer will be reimbursed the amount of the purchase, discounting the costs derived from shipping in the event that our company JESUS CANTISANO TERUEL has taken care of it and the return costs. (National Shipments: Spain).
For International Shipments (Member Countries of the European Union): If after 1 attempt the transport agency cannot deliver the order because it has not been attended, it will be deposited in a delegation of the agency near the address, being the order in that delegation for a variable period according to the destination. In case of not being collected the order within these deadlines, it will be returned to our facilities, discounting the customer the amount of the return of such order.
We provide the information of each product in its file, attaching photographs and description. Any slight variation in color between the physical product and its photograph will always be attributed to the screen calibration mode of the device where such photograph is seen. Depending on the calibration, the colors displayed on the screen may differ greatly between different devices and with reality. If you have questions in this regard, please contact us before making the purchase.
In our company (JESUS CANTISANO TERUEL) we subject all our articles to a rigorous quality control to detect damages or defects. We carry out this process before being sent to our client. In this way we make sure that all the items we have in stock are in perfect condition and that our customers acquire them
If after receiving your order you notice that an item is missing, let us know immediately, (on the same day of delivery) so that we can study the incident and verify what happened. After this we will proceed to give you a solution, such as a refund of your economic amount or shipping of the missing item.
If you wish to cancel an order after it has been placed, you must communicate it as soon as possible. We advise you to do it, exclusively by a text message or a WhatsApp message to the number +34 626486147. In this way we can guarantee the attention to your request if it is within the deadline. If you do it by any other means, we cannot guarantee the cancellation in time.
If upon receiving the order you perceive any type of damage, breakage or visible blow to the package, you must warn the delivery person to indicate in the observations of the delivery note “damaged or broken merchandise”, before signing its receipt. This ensures that we are able to claim responsibilities from the transport agency, in case the items in the package were also damaged, due to incorrect handling by the carrier. Keep in mind that if you sign the delivery note without indicating the poor condition in which the package has arrived, you will be accepting responsibility for its deterioration as yours. Once it has been indicated that the package is damaged and its receipt signed, you must open it within the following 24 hours to check the status of the items inside. If you find any damaged item, you must contact us within 24 hours of receiving the order to inform us of the situation and send us a photograph taken from different angles, in which it is appreciated the breakage of the article via email to info@nacimientoliva.com . When we receive your email, we will respond to indicate the details of the process to make your return and, once admitted, we will proceed to replace it or pay you its economic amount through the same payment method you have used on our website.
If upon receiving the order, the package is in perfect condition, but after opening it an item is damaged or in poor condition, you must contact us within 24 hours from receipt of your order to inform us of the situation and send us via email to info@nacimientoliva.com , photographs taken from different angles, in which the breakage or deterioration of the article is appreciated. When we receive your email, we will respond to indicate the details of the process to make your return, and once admitted, we will proceed to replace it or pay you its economic amount.
If upon receiving the order, the package is in perfect condition and after opening it, the items are in perfect condition, but one of them is not to your liking and you wish to return it, you can do so as long as it is still in perfect condition, in its original packaging with their respective labels and without signs of use or consumption. To make a return, you have a period of 14 days from receipt. Get in touch with us via email at info@nacimientoliva.com and we will inform you of the procedure. Keep in mind that you will be responsible for the shipping costs of the return and the shipping costs to your home in case Nacimientoliva has taken over, and you are responsible for ensuring that the product arrives in perfect condition. When we receive the item, we will check its condition and proceed to reimburse the remaining amount taking into account the aforementioned transport costs. You have the option of substituting another product, in this case contact us via email info@nacimientoliva.com and we will inform you of the procedure. Keep in mind that you will be responsible for the shipping costs of the return and the responsibility that the product arrives in perfect condition. Once the package is received, we will check that it is in perfect condition, the customer will take charge of the shipping costs of the new product to their home address. The economic settlement must be made in favor of JESUS CANTISANO TERUEL or the client, depending on the value of the products and transport.
Important: We do not accept returns of personalized items, damaged by use and opened by their seal.
As we have commented previously, it is very important to check the status of the merchandise when we receive it from the carrier and indicate any anomaly in it, if we notice that something is not right. In this way we can always ask for responsibilities, in case the items inside the package are damaged by improper handling of the transport agency.
From our company (JESUS CANTISANO TERUEL), we recommend that in the event that the package is visibly damaged abroad, indicate “DAMAGED GOODS” in the observations section of the carrier’s delivery note.
Similarly, if you suspect that the merchandise may be damaged even though the package does not present apparent damage, we recommend that you indicate “WAITING FOR REVIEW” in the observations section of the carrier’s delivery note.
Finally, if it is the case that any item you receive is broken or damaged, you must take photographs taken from different angles, in which the breakage or deterioration is appreciated, as well as the package if it is also damaged. You must notify us of any breakage, attaching the photographs within a maximum period of 24 hours after receiving the order, so that we can adopt the appropriate measures.
In any case, we will always give you a solution in the form of a refund of the amount of the product (due to a lack of stock in our facilities) or reshipment of damaged items.
Finally, we want to advise you to always open the packages with great care, to avoid accidentally damaging the merchandise inside, especially if you have ordered a fragile product or one that contains liquid. If you use scissors to cut the seal, avoid going deep with the sheet inside the box, as it can puncture, scratch or crack an item inside. We recommend that you use only the tip of the scissors blade to cut the seal on both sides of the flaps of the package and then pull by hand the seal strip that remains joining the flaps that close it.
Deliveries will be made by MRW or SEUR (depending on destination) during normal business hours. Select the shipping address so that someone can receive the package.
All prices are in Euros and include VAT. The price invoiced to the customer is the price indicated in the order confirmation sent by JESUS CANTISANO TERUEL. The payment of the products and services is made by credit card in a secure environment of our provider’s server, bank transfer or PayPal. The charge to the customer’s credit card will be made in euros after acceptance of the order by JESUS CANTISANO TERUEL. JESUS CANTISANO TERUEL retains ownership of the products until the customer fully pays the price of the products and services.
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The photographs showing the products are provided as an indication. The texts that accompany these photographs are related to this type of product. The differences between the photographs and the products can only be minor and do not affect the essential characteristics of the products. The color of the products displayed in the virtual store may differ from the actual color of the product.
Once the items have been selected, you must go to the checkout to finalize the purchase. Order confirmation consists of 4 simple steps: Provide billing information, address and shipping method, and payment method. The last one can be through:
Payment by card is made through our merchant services (NACIMIENTOLIVA) in a safe way.
The cards currently supported are: American Express/Visa/ Visa Electron/ MasterCard/Maestro / Discover.
The entire operation is managed directly by our bank, so the confidentiality of the transaction is absolute. Once you have selected the card payment option, you must accept the terms and provide the details of the card with which you want to pay. After this, the client will accept the payment method and will be redirected to the Secure Payment Merchant Services, where they will follow some simple instructions to do so. The customer will receive a message confirming that the payment has been made correctly.
This form of payment is not subject to commissions and is 100% secure.
Payment through PayPal is made through your own payment platform. The client will choose the medium depending on his personal configuration within the platform. In case of not having a PayPal account by choosing this payment method, the customer has the possibility to create one.
This form of payment is 100% secure and it is subject to a transaction fee of 3% +0.35 fixed fee, applied by the PayPal platform itself according to its current rate. The client will be responsible for the commissions set when choosing the payment through this platform.
Payment by bank transfer is 100% secure.
It is done at the following account number:
ES2601829465620205842621
Once you have selected the option by bank transfer, you must accept the terms and finalize the purchase. At that time, and email will be sent to the email registered by the client, indicating:
To expedite the order process, it is necessary to indicate your reference in the concept of the transfer, as well as sending the proof of the same to the email address info@nacimientoliva.com Depending on the bank from where the transfer is made, it can be made effective immediately or take between 24 and 48 working hours, varying this period in international transfers. Once the payment is made, the order will begin to be processed in our facilities.
Payment by bank transfer has a term of 3 calendar days from its confirmation to do it. After this period, without receiving proof of payment, the order will be canceled automatically.
JESUS CANTISANO TERUEL is obliged to protect your private information. The personal data collected during your connection to our commercial site will only be used to process your order. We will not sell, lease or disclose your personal data to any person (or third parties).
By placing orders through the website WWW.NACIMIENTOLIVA.COM, you consent to the company JESUS CANTISANO TERUEL using personal data about you, communicated by you or collected through the operation of the website. This data (names, email address, postal address, credit card number with its expiration date, etc…) is necessary for us to process your orders.
The shipment of orders (containing the information about your account) is done through a secure server. The security program (SSL) encrypts all the information you write before it is sent to us. Likewise, message transmissions are protected against unauthorized access by third parties.
The customer will benefit from the legal guarantee of hidden defects in the products sold. All of our products are designed and manufactured with the greatest possible care. However, the warranty will not be valid if failure or damage occurs due to improper handling or care contrary to our instructions for use. The buyer should consult the appropriate instructions and recommendations found in the instructions for use provided with the product.
The customer has a retraction period of 14 days from receipt of the merchandise to return, at his expense, the products *to JESUS CANTISANO TERUEL in order to exchange them or obtain a refund.
* It is complete original packaging (products, accessories, etc.) in good condition and accompanied by a copy of the receipt.
When you connect to the Internet site created by JESUS CANTISANO TERUEL, owner of all intellectual property rights thereof, the client may not copy or download all or part of its content, without prior and express authorization of JESUS CANTISANO TERUEL.
If you have any questions about JESUS CANTISANO TERUEL products, such as your order:
WWW.NACIMIENTOLIVA.COM is an online store specialized in offering the best gourmet olive oils both nationally and internationally.
High Range in Jaén Oils, in its Picual and Royal varieties. Being our Early Picual Oil our Jewel of the Crown with Ecological quality seal.
We are the origin of where the best oil is produced, so we have decided to take the step, through e-commerce and offer our Premium oils directly to your address.
We will continue to grow to improve our service to our customers. For any questions or suggestions, please contact the mail INFO@NACIMIENTOLIVA.COM and we will be enormously grateful to you.
